The Global Edition of Celent’s Report – The Modern Digital Banking Channels Platform: Who Delivers? 2020 assesses the leading vendors in the world, with CR2 named as a Top Performer. Celent evaluated the leading vendors in the world using their ABCD Vendor View framework, which assesses Advanced technology, Breadth of functionality, Customer base and Depth of customer service.
According to Celent, while there are many decision factors in selecting a vendor for digital channel platforms, a few strategic decisions that need to be considered include:
In Celent’s opinion, CR2’s platform’s functional scope is broader than most, with demonstrable capabilities in customer onboarding and sales optimisation as well as support across retail business and corporate lines of business. Having an integrated switch, CMS and platform independent ATM/Kiosk client within its platform is a significant differentiator for CR2.
CR2’s surveyed customers scored CR2 highest in implementation and post implementation, with no other vendor scoring better. This success factor is critical in today’s COVID environment, where a swift and seamless implementation of a digital project is crucial. Other positives reported by our customers include ease of use, flexibility and robustness, out-of-the box functionality, great UI, ease of integration and quick customisation.