Banking Capabilities, Architecture, And Strategies Are Key Differentiators
According to Forrester, as banks enhance their requirements for digital front ends to deliver great, differentiating customer experience (CX) quickly, flexibly, and efficiently - while driving digitaI transformation - the availability of a combination of off-the-shelf banking capabilities with flexible architectures will dictate which providers lead the pack. Vendors that can provide these banking capabilities across channels, provide tooling that allows banks to change and enhance these capabilities, and define a strategy that describes a promising path into the future position themselves to successfully and effectively deliver differentiating CX to their customers.
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